Terms and conditions
Terms and conditions of online shop Studio Aleksandra Wróbel specify, among others, rules for concluding sales contracts through the Store, containing the most important information about the Seller, the Store and Consumer rights.
The provisions regarding the Privileged Entrepreneur apply to contracts concluded from January 1, 2021.
CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 1 DEFINITIONS
Working days – days from Monday to Friday, except public holidays.
Consumer – consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his or her account in the Store.
Buyer – any entity purchasing in the Store.
Regulations – these regulations.
Store – online store Studio Aleksandra Wróbel Store run by the Seller at https://www.aleksandrawrobel.com.
Seller – ALEKSANDRA PAULINA WRÓBEL, entrepreneur conducting unregistered business activity within the meaning of Art. 5 of the Act of October 10, 2002.
§ 2 CONTACT WITH THE SELLER
Postal address: 31-145 Kraków, ul. Żuławskiego 7/9
E-mail address: info@aleksandrawrobel.com
§ 3 TECHNICAL REQUIREMENTS
For the proper functioning of the Store, you need a device with Internet access and a web browser that supports JavaScript and cookies.
An active email account is required to place an order in the Store, in addition to the requirements specified in section 1.
§ 4 SHOPPING IN THE STORE
The prices of goods visible in the Store are the total prices for the goods, expressed in Polish zlotys (PLN) and constitute the gross value.
The Seller points out that the total price of the order includes the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
The product selected for purchase should be added to the cart in the Store.
Then, the Buyer selects from those available in the Store: the method of delivery of the goods and the payment method for the order and provides the data necessary to complete the order.
The order is placed when its content is confirmed and the Buyer accepts the Regulations.
Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Buyer with confirmation of the conclusion of the sales contract on a durable medium at the latest delivery of goods.
The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each order.
§ 5 PAYMENTS
You can pay for the placed order, depending on the Buyer’s choice: using a payment card or via the payment platform: Przelewy24
When making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw your acceptance.
§ 6 ORDER EXECUTION
The Seller is obliged to deliver the goods without defects.
The order processing time is 7 business days unless the product description says differently.
If the Buyer has chosen to pay for the order in advance, the Seller will process the order after his payment.
Countries in whose territory the delivery takes place: Poland, Europe.
Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer: Via a courier company, Via Poczta Polska, To InPost parcel lockers, by electronic means – in the case of digital content
§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT
The Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the date:
in which the Buyer came into possession of the goods or in which a third party other than the carrier and the indicated person
the privileged Buyer came into possession of the goods;
in which the Buyer came into possession of the last item or in which a third party other than the carrier and indicated by the Buyer, came into possession of the last item in the case of the contract
obliging you to transfer ownership of many items that are delivered separately;
concluding a contract – in the case of a contract for the supply of digital content.
For the Buyer to exercise the right to withdraw from the contract, he or she must inform the Seller using the data specified in § 2 of the Regulations, about your decision to withdraw from the contract by way of an unambiguous statement (e.g. a letter sent by post or information sent by e-mail).
To meet the deadline for withdrawal from the contract, it is sufficient for the Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.
In the event of withdrawal from the concluded contract, the Seller shall refund the cost of the goods to the Buyer immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Buyer’s decision to exercise the right to withdraw from the contract.
The Seller will refund the payment using the same payment methods that were used by the Buyer in the original transaction unless the Buyer agrees to a different solution, and in any case, the Buyer will not incur any fees in connection with this refund.
The Seller may withhold the refund until receipt of the goods or until proof of its return is provided, depending on which event occurs first.
The seller asks you to return the goods to the following address: 31-145 Kraków, ul. Żuławskiego 7/9, immediately, and in any case no later than 14 days from the date on which the Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Buyer returns the goods before the 14-day deadline expires.
The buyer bears the costs of returning the goods.
The buyer is only liable for any reduction in the value of the goods resulting from using them in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
If there is a need to refund funds for a transaction made by the Buyer with a payment card, the Seller will make the refund to the bank account assigned to this payment card.
§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a distance contract referred to in § 7 of the Regulations does not apply to the contract:
in which the subject of the service is a non-prefabricated item, manufactured according to the specifications of a buyer or to meet his individual needs;
for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Buyer before the deadline for withdrawal from the contract and after the Seller informed him about the loss of the right to withdraw from the contract.
§ 9 COMPLAINTS
In the event of a defect in the goods, the Consumer may complain about the defective goods based on the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
Using the warranty, the Consumer may, under the terms and within the deadlines specified in the Civil Code:
submit a declaration of price reduction,
in the event of a significant defect – submit a declaration of withdrawal from the contract,
demand that the item be replaced with a defect-free one,
demand removal of the defect.
The Seller asks to submit complaints under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that to consider the complaint, it is necessary to deliver the defective goods to the Seller, the Consumer is obliged to deliver the goods at the Buyer’s expense, to the address 31-145 Kraków, Żuławskiego 7/9
If an additional warranty has been granted for the goods, information about it and its conditions is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
The complaint will be considered by the Seller within 14 days. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS
If the complaint procedure does not bring the result expected by the Consumer, the Consumer can benefit from, among others with:
mediation conducted by the regionally competent Provincial Inspectorate of Trade Inspection, to which you should request mediation. As a rule, the procedure is free of charge. The list of Inspectorates is located here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
the assistance of a locally competent permanent consumer arbitration court operating at the Provincial Court Inspectorate of the Trade Inspection, to which an application for consideration of the case in court should be submitted amicably. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
free assistance of a municipal or district Consumer Ombudsman;
online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
§ 10 PERSONAL DATA
The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and the basis for data processing, as well as about data recipients – can be found in the Policy available in the Store privacy – due to the principle of transparency contained in the general regulation of the European Parliament Council (EU) on data protection – “RODO”.
The purpose of processing the Buyer’s data by the Seller, provided by the Buyer in connection with purchases in the store is fulfilling orders. The basis for the processing of personal data in this case is:
sales contract or actions taken at the Buyer’s request aimed at concluding it (Article 6 paragraph 1 letter b RODO),
the Seller’s legal obligation related to accounting (Article 6(1)(c) and
the legitimate interest of the Seller, consisting of the processing of data to establish and investigate or defend possible claims (Article 6(1)(f) of the RODO).
Providing data by the Buyer is voluntary but at the same time necessary to conclude a sales contract. Failure to provide data will prevent the conclusion of a sales contract in the Store.
The Buyer’s data provided in connection with purchases in the Store will be processed until:
the sales contract concluded between the Buyer and the Seller will cease to be valid;
The seller will no longer have a legal obligation to process the Buyer’s data;
The buyer or Seller will no longer be able to pursue claims related to the sales contract concluded by the Store;
The buyer’s objection to the processing of his data will be accepted – if the basis for data processing was the legitimate interest of the Seller – depending on what is applicable in a given case and what will happen next.
The buyer has the right to demand:
access to your data,
their corrections,
deletion,
processing restrictions,
transfer data to another administrator, as well as the right:
object at any time to the processing of data for specific reasons the Buyer’s situation – regarding the processing of personal data concerning him, based on Art. 6 section 1 lit. f RODO (i.e. on legitimate interests pursued by the administrator).
To exercise their rights, the Buyer should contact the Seller using the data from § 2 Regulations.
If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Personal Data Protection Office.
§ 11 RESERVATIONS
The Buyer is prohibited from providing illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance Regulations. The contract is concluded on time and to complete the order.
Agreements concluded based on the Regulations are concluded in Polish.
In the event of a possible dispute with a Buyer who is not a Buyer, the competent court will be the court appropriate for the Seller’s registered office.
The provisions relating to goods and the sales contract apply mutatis mutandis to digital content and the contract for providing digital content unless the Regulations specify these issues separately.
Any liability of the Seller to a Buyer who is not a Privileged Buyer, within limits permitted by law is excluded.
Liability under the warranty towards the privileged Entrepreneur is excluded.
Newsletter regulations
Studio Aleksandra Wróbel store
The provisions regarding the Privileged Entrepreneur apply to contracts concluded from January 1, 2021.
CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provisions
§ 1 DEFINITIONS
Consumer – consumer within the meaning of the provisions of the Civil Code.
Newsletter – a service provided free of charge electronically, thanks to which the Service User may receive from the Service Provider electronically previously ordered messages regarding the Store, including information about offers, promotions and new products in the Store.
Entrepreneur – a natural person concluding with a service provider a contract directly related to its business activity, but not of a professional nature (the definition applies to contracts concluded on January 1, 2021).
Store – Studio Aleksandra Wróbel online store run by the Service Provider at https://www.aleksandrawrobel.com
Service Recipient – any entity using the Newsletter service.
Privileged Service Recipient – Consumer or Privileged Entrepreneur.
Service Provider – ALEKSANDRA PAULINA WRÓBEL, an entrepreneur conducting unregistered business activity within the meaning of Art. 5 of the Act of October 10, 2002.
§ 2 Newsletter
The service recipient may voluntarily use the Newsletter service.
To use the Newsletter service, you need a device with the latest version of a web browser, supporting JavaScript and cookies, with access to the Internet and an active e-mail account.
E-mail messages sent as part of this service will be sent to the e-mail address provided by the Service User when subscribing to the Newsletter.
To conclude a contract and subscribe to the Newsletter service, the service recipient, in the first step, provides the designated place in the Store, your e-mail address to which you want to receive messages sent as part of the Newsletter. When you subscribe to the Newsletter, a service contract is concluded and the Service Provider will start providing it to the Service Recipient – subject to section 5.
To properly provide the Newsletter service, the Service User is obliged to provide his or her correct e-mail address.
Messages sent as part of the Newsletter will include information about the possibility of unsubscribing, as well as a link to unsubscribe.
The service recipient may unsubscribe from the Newsletter without giving a reason or incurring any costs at any time, using the option o referred to in section 6 or by sending a message to the Service Provider’s e-mail address: info@aleksandrawrobel.com
The Service Recipient uses the link to unsubscribe from the Newsletter or send a message requesting unsubscription. It will result in immediate termination of the contract for the provision of this service.
§ 3 Complaints
Complaints regarding the Newsletter should be submitted to the Service Provider at the following e-mail address: info@aleksandrawrobel.com
The Service Provider will respond to the complaint within 14 days of receiving the complaint. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS
If the complaint procedure does not bring the result expected by the Service Recipient who is a Consumer, the Consumer may use, among others with:
mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
the assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
free assistance of a municipal or district Consumer Ombudsman;
online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
§ 4 Personal data
The administrator of personal data provided by the Service User in connection with subscribing to the Newsletter is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and grounds for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store – due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU ) on data protection – “GDPR”.
The purpose of processing the Service Recipient’s data is to send the Newsletter. The basis for the processing of personal data, in this case, is the contract for the provision of the service or actions taken at the request of the Service User aimed at concluding it (Article 6(1)(b) of the GDPR), as well as the legally justified interest of the Service Provider, consisting in the processing of data to determine, pursuing or defending any claims (Article 6(1)(f) of the GDPR).
Providing data by the Service Recipient is voluntary but at the same time necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
The Service Recipient’s data will be processed until:
The service recipient will unsubscribe from the Newsletter;
the Service Recipient or Service Provider will no longer be able to pursue claims related to the Newsletter;
the Service Recipient’s objection to the processing of his personal data will be accepted – if the basis for data processing was the legitimate interest of the Service Provider – depending on what is applicable in a given case and what will happen next.
The service recipient has the right to request:
access to your personal data,
their corrections,
deletion,
processing restrictions,
transfer data to another administrator, as well as the right:
object at any time to the processing of data for reasons related to the particular situation of the Service Recipient – to the processing of personal data concerning him, based on Art. 6 section 1 letter f RODO (i.e. on legitimate interests pursued by the administrator).
To exercise their rights, the Service User should contact the Service Provider.
If the Service Recipient considers that his or her data is being processed illegally, the Service Recipient may submit a complaint to the President of the Personal Data Protection Office.
§ 5 Final provisions
The Service Provider reserves the right to change these regulations only for important reasons. As important the reason is understood as the need to change the regulations caused by the modernization of the Newsletter service or a change in legal provisions affecting the provision of the service by the Service Provider.
Information about the planned change to the regulations will be sent to the e-mail address of the Service User provided at the time of subscribing to the Newsletter at least 7 days before the changes take effect.
If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he accepts them.
If the planned changes are not accepted, the Service User should send information about it to the following address: info@aleksandrawrobel.com which will result in termination of the service contract upon entry into force of the planned changes.
The Service User is prohibited from providing illegal content.
The contract for the provision of the Newsletter service is concluded in Polish and English
In the case of a Service Recipient who is not privileged, the competent court will be the competent court for the Service Provider’s headquarters.
Account Terms and Conditions
in the Studio Aleksandra Wróbel store
The provisions regarding the Privileged Entrepreneur apply to contracts concluded from January 1, 2021.
CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations
§ 1 DEFINITIONS
Consumer – consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his or her account in the Store.
Buyer – any entity purchasing in the Store.
Privileged Buyer – Privileged Consumer or Entrepreneur.
Privileged entrepreneur – a natural person agreeing with the Seller directly related to its business activity, but not of a professional nature (the definition applies to agreements concluded from January 1, 2021).
Regulations – these regulations.
Store – online store Studio Aleksandra Wróbel Store run by the Seller at https://www.aleksandrawrobel.com.
Seller – ALEKSANDRA PAULINA WRÓBEL, an entrepreneur conducting unregistered business activity within the meaning of Art. 5 of the Act of October 10, 2002.
§ 2 CONTACT WITH THE SELLER
Postal address: 31-145 Kraków, Żuławskiego 7/9 Poland
E-mail address: info@aleksandrawrobel.com
§ 3 TECHNICAL REQUIREMENTS
For proper functioning and creation of an Account, you need:
active email account
device with Internet access
web browser that supports JavaScript and cookies
§ 4 ACCOUNT
Creating an Account is completely voluntary and depends on your will
The account gives the Buyer additional possibilities, such as: viewing the history of orders placed by the Buyer in the Store, checking the order status or editing the Buyer’s data yourself.
To create an Account, please complete the appropriate form in the Store.
When the Account is created, an agreement is concluded for an indefinite period between the Buyer and the Seller maintaining the Account on the terms set out in these regulations.
The Buyer may cancel the Account at any time without incurring any costs.
To resign from the Account, please send your resignation to the Seller at the following address: e-mail: info@aleksandrawrobel.com, which will result in immediate deletion of the Account and termination of the contract regarding maintaining the Account.
§ 5 COMPLAINTS
Complaints regarding the functioning of the Account should be sent to the e-mail address info@aleksandrawrobel.com.
The complaint will be considered by the Seller within 14 days. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS
If the complaint procedure does not bring the result expected by the Consumer, the Consumer may take advantage of, among others:
mediation conducted by the regionally competent Provincial Inspectorate of Trade Inspection, to which you should request mediation. As a rule, the procedure is free of charge. The list of Inspectorates is located here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;the
assistance of a locally competent permanent consumer arbitration court operating at the Provincial Court Inspectorate of the Trade Inspection, to which an application for consideration of the case in court should be submitted amicably. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
free assistance of a municipal or district Consumer Ombudsman;
online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
§ 6 PERSONAL DATA
The administrator of personal data provided by the Buyer when using the Account is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and the basis for data processing, as well as about data recipients, can be found in the Policy available in the Store privacy – due to the principle of transparency contained in the general regulation of the European Parliament and Council (EU) on data protection – “RODO”.
The purpose of processing the Buyer’s data is to maintain an Account. The basis for the processing of personal data in this case is a contract for the provision of a service or actions taken at the Buyer’s request aimed at achieving its conclusion (Article 6(1)(b) of the GDPR), as well as the legally justified interest of the Seller, consisting in data processing to establish, pursue or defend possible claims (Article 6(1)(f) of the RODO).
Providing data by the Buyer is voluntary, but at the same time necessary to maintain the Account. Failure data means that the Seller will not be able to provide the Account management service.
The Buyer’s data will be processed until:
The account will be deleted by the Buyer or Seller at the Buyer’s request
the Buyer or Seller will no longer be able to pursue claims related to the Account;
The Buyer’s objection to the processing of his personal data will be accepted – if the basis for data processing was the legitimate interest of the Seller – depending on what is applicable in a given case and what will happen next.
The buyer has the right to demand:
access to your personal data,
their corrections,
deletion,
processing restrictions,
transfer data to another administrator, as well as the right:
object at any time to the processing of data for specific reasons the Buyer’s situation – regarding the processing of personal data concerning him, based on Art. 6 section 1 lit. f RODO (i.e. on legitimate interests pursued by the administrator).
To exercise their rights, the Buyer should contact the Seller.
If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Personal Data Protection Office.
§ 7 RESERVATIONS
The Buyer is prohibited from providing illegal content.
The agreement regarding maintaining the Account is concluded in Polish.
In the event of important reasons referred to in section 4, the Seller has the right to change this account regulation.
Important reasons referred to in section 3 are:
the need to adapt the Store to the legal provisions applicable to the Store’s operations
improving the security of the service provided
changing the functionality of the Account requiring modification of the Account regulations.
The Buyer will be informed about the planned change to the Account regulations at least 7 days before the introduction changes come into force via e-mail sent to the address assigned to the Account.
If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller’s e-mail address info@aleksandrawrobel.com, what the result will be the termination of the contract for maintaining the Account upon the entry into force of the planned change or earlier if the Buyer submits such a request.
If the Buyer does not object to the planned change until it enters into force, it is assumed that he accepts it, which does not constitute any obstacle to terminating the contract in the future.
In the event of a possible dispute with a Buyer who is not a privileged Buyer, the competent court will be the court appropriate for the Seller’s registered office.